Foundations of Customer Service

🎯 Learning Objectives:

– Discuss the importance of first impressions and service excellence
– Identify key customer service roles in Canadian industries
– Model tone, posture, and customer greetings

📝 Planned Activities:

– Lecture: Introduction to customer service in Canada
– Live demo: Role-playing greetings with correct tone
– Peer activity: Identify good vs poor service scenarios

📎 Required Materials:

– Sample job ads
– Greeting scripts
– Customer Service Pledge example