Customer Service & Retail Communication Skills Bootcamp

📘 Program Overview

This hands-on 3-week bootcamp is designed to prepare newcomers and job seekers for success in Canada’s retail and customer service industries. Through role-play, real-life scenarios, and instructor-guided activities, participants build strong communication skills and job readiness.

🎯 What You Will Learn

✔️ Master professional greetings and service language
✔️ Handle customer complaints using positive techniques
✔️ Communicate clearly and confidently under pressure
✔️ Understand Point of Sale (POS) basics and workplace etiquette
✔️ Prepare for interviews in retail and hospitality roles

📅 Weekly Learning Themes

Week 1: First Impressions & Service Excellence
Week 2: Listening, Speaking, Solving
Week 3: Be Job-Ready & Confident

🎓 Upon Completion

Participants will graduate with a practical toolkit including:- A customer service pledge video- Interview and complaint handling recordings- Resume-ready customer service language- A Certificate of Completion from Edugrade Foundation

📩 How to Register

Email: freeprogram@edugradeorg.ca
Visit: www.edugradeorg.ca
Location: Online (Zoom link provided after registration)